Whatever you think of the food, there’s one thing that must be said in favour of McDonalds – their business systems are second to none.
The Big Mac of business systems
It doesn’t matter where you are in the world, if you step foot into a McDonalds, you can expect to get exactly the same product delivered in exactly the same way. And why is this? Because they have fine-tuned their business processes to a tee. It is one slick operation that capitalizes time, maximises revenue and enhances customer satisfaction.
Really, it all boils down to efficiency. In store, you either order with the cashier or on a touchscreen. You then step aside and wait, leaving the person on the till (or the touchscreen) available to take more orders. There is no room for idleness – it’s all about taking the most amount of money in the time available.
Back-of-house there’s a manufacturing line of staff. Some make burgers, some assemble and some package. This ensures there is always a supply of the most popular products ready to go. However, they only make more if there’s a need for it. This means the customer gets served as fast as possible, but nothing is wasted.
Because the system works so well, it is replicated across each and every McDonalds franchise. Their employees get trained to work in a very specific way, guaranteeing consistency across the board. And what do you get when your systems and processes are as effective as these? Oh, only the biggest fast-food chain in the world.
Are your business systems as efficient?
And that is why your business needs to be more like McDonalds.
You, too, should have systems in place that are as efficient as McDonalds. Without them, your business cannot meet its full potential. This means you cannot realise the productivity, profit and customer satisfaction that you are capable of. In a worst-case scenario, your business will be in a state of chaos.
Every business is different, and as such, your systems must be tailored accordingly. However, it might be that certain tasks can be automated, as McDonalds have done with their in-store touchscreens. It might also be that certain processes can be standardised, as McDonalds have done with…well…every single one of their processes.
If you don’t know where to start, we can help you. As business systemisation experts, we work with business owners to create processes and systems. These are designed to help you achieve your goals and enable you to grow. So, do you want to be McDonalds the i-systemise way? Good. Let’s talk.
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If you would like to know more about how we can help you and your business, please contact us. Email firstname.lastname@example.org, call 07771 775741, or fill out our free online enquiry form. – https://www.i-systemise.co.uk/#contact